Returns & Exchanges

Welcome to Hurly-Burly Sales Store, where we celebrate every era and personality with our vibrant costumes and accessories! We want you to love your purchase as much as we love curating it. If something isn’t quite right, our Returns & Exchanges policy is here to help. Please read the details below to ensure a smooth process.

Return & Exchange Policy Overview

We accept returns and exchanges within 15 days of you receiving your order. To be eligible, items must be unused, in their original packaging, and with all tags attached. We’ll process refunds or exchanges once we receive and inspect the returned item.

Note: Due to hygiene and safety reasons, the following items are non-returnable and non-exchangeable unless they arrive damaged or defective:

• Bodysuits and Adult’s Onesies (intimate apparel items)
• Boots & Shoes (footwear for hygiene concerns)
• Any items from categories like 1920’s Gatsby Accessories, 40’s – 50’s Pinup, or Rock & Roll that are personalized or custom-made (if applicable based on our menu, though not explicitly stated, we assume custom items might exist).

If you receive a damaged or incorrect item, contact us immediately at [email protected], and we’ll make it right!

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

1. Contact Us Within 15 Days: Email us at [email protected] with your order number, the item(s) you wish to return or exchange, and the reason. Use the template below to ensure we have all the details.
2. Wait for Approval: We’ll respond within 1-2 business days with a Return Authorization Number and instructions on where to ship the item. Do not send anything back without this approval.
3. Pack and Ship the Item: Place the item in its original packaging, include the Return Authorization Number on the package, and ship it to our address (provided in the approval email). We recommend using a trackable shipping method, as you are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped).
4. Processing: Once we receive and inspect the item, we’ll notify you via email about the status of your refund or exchange. Processing may take 5-7 business days after arrival.

Refund Details

After we approve your return, here’s what to expect:

• Refund Timeframe: Refunds are processed within 5-7 business days after we receive the returned item. The funds will be credited back to your original payment method (e.g., Visa, MasterCard, JCB, or PayPal). Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account.
• What’s Refunded: We refund the item price and any applicable taxes. Original shipping fees are non-refundable, unless the return is due to our mistake.
• Exchanges: If you’re exchanging for a different size or item, we’ll ship the new item once the return is processed. Shipping costs for exchanges are covered by us if the exchange is due to our error; otherwise, you may need to pay the shipping difference.

Return/Exchange Request Template

Copy and paste the template below into an email to [email protected] to get started. Fill in the bracketed information with your details.

Shipping for Returns

You are responsible for the cost of return shipping, unless the return is due to an error on our part (like shipping the wrong item). We recommend using a trackable service (e.g., DHL, FedEx, or EMS) to ensure your package arrives safely. Our return address will be provided in your approval email, but generally, it’s:

For exchanges, we’ll handle the shipping of the new item once the return is processed, as long as it’s not due to a change of mind.

Questions? We’re Here to Help!

If you have any questions about returns or exchanges, don’t hesitate to reach out. We’re dedicated to making your experience as joyful as a 1920s Gatsby party! Contact us at [email protected], and we’ll respond within 1-2 business days.