Welcome to the Hurly-Burly Sales Store FAQ page! We’re here to help you navigate your costume journey with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to us at [email protected].
About Our Store and Products
1. Who is the target audience for Hurly-Burly Sales Store?
Our store caters to a diverse group of costume enthusiasts, including:
- Party-goers and event attendees (e.g., 1920s Gatsby parties, 70s disco nights, or 4th of July celebrations).
- Cosplay and anime fans looking for authentic outfits for conventions.
- Fashion rebels and individuals seeking unique accessories to express their personality.
- Families and groups preparing for events like Book Week or themed gatherings.
2. What is the style and product range of your store?
Hurly-Burly Sales Store features a vibrant, era-inspired style that brings every decade to life. Our products include:
- Era-themed costumes: From 1920s Gatsby accessories to 80s-90s workout and hip-hop outfits.
- Variety of categories: Adults’ onesies, anime and video game costumes, bags, boots, and more.
- Authentic and fun designs: Each item is curated to help you “become whoever you want to be” with quality and flair.
3. Do you offer products for children or adults only?
We primarily focus on adult costumes and accessories, but we also have options for boys and family-friendly events like Book Week. Check our “Boys Costumes” and “Adults” sections for a wide selection.
Shipping and Delivery
1. Where do you ship, and how long does delivery take?
We ship worldwide, excluding Asia and some remote areas due to logistical constraints. Here’s what to expect:
- Order Processing: 1-2 business days after payment confirmation.
- Standard Shipping: $12.95 via DHL or FedEx; delivered in 10-15 days after shipment.
- Free Shipping: For orders over $50 via EMS; delivered in 15-25 days after shipment.
2. Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number via email so you can follow its journey to your doorstep.
3. Why are some regions excluded from shipping?
Due to logistical challenges, we currently cannot ship to Asia and certain remote areas. We’re constantly working to expand our reach—stay tuned for updates!
Returns and Exchanges
1. What is your return policy?
We want you to love your purchase! You have 15 days from the date of receipt to initiate a return. Items must be in original condition with tags attached. Contact us at [email protected] to start the process.
2. What if my item is damaged or incorrect?
If there’s an issue, email us immediately at [email protected] with details and photos. We’ll work to resolve it quickly, whether through an exchange or refund.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account lets you track orders and save favorites for future visits.
General Support
1. How can I contact customer service?
Reach us at [email protected] for any questions. We’re a small team based in Fargo, US, and we’re passionate about helping you!
2. What if I have a question not covered here?
Don’t hesitate to email us! We’re dedicated to making your Hurly-Burly experience unforgettable and will respond as soon as possible.
Thank you for choosing Hurly-Burly Sales Store—where every era comes alive, and every personality shines! Start browsing our collections today and transform your style with confidence.
Hurly-Burly Sales Store
304 Catherine Drive, Fargo, US 58102
Email: [email protected]
We accept Visa, MasterCard, JCB, and PayPal. Shipping worldwide (excluding Asia and some remote areas).
© Hurly-Burly Sales Store. All rights reserved.